一、客戶介紹
東莞(guan)市(shi)洪揚實業有(you)(you)(you)限公(gong)司,前名鴻洋手袋廠,成立于2000年1月,現有(you)(you)(you)員工1000余(yu)人,公(gong)司擁(yong)有(you)(you)(you)8幢獨立的(de)花(hua)園式廠房(fang),可容納3000余(yu)人,廠址(zhi)位于中國的(de)毛織重鎮、荔(li)枝之鄉-東莞(guan)市(shi)大朗鎮,廠房(fang)總占(zhan)地面積5萬余(yu)平方米。
公司(si)主要生產(chan)高檔時款手(shou)袋(dai)(dai)、CD袋(dai)(dai)、游(you)戲機(ji)(ji)袋(dai)(dai)、真皮銀包、電腦包;相機(ji)(ji)盒(he)、手(shou)機(ji)(ji)套、手(shou)機(ji)(ji)殼、游(you)戲機(ji)(ji)殼、電子(zi)書(shu)冊及其(qi)他(ta)皮革制品(pin),公司(si)所有產(chan)品(pin)100%銷(xiao)往(wang)亞、歐、美等國家,目前(qian)主要客戶(hu)有飛利(li)浦(pu)、亞馬遜(xun)、三星、蘋果(guo)等國際知(zhi)名企(qi)業。
二、改善動作
1) 梳(shu)理開發組織結(jie)構,建立跨部門(men)開發小組;
2)建立大客戶對(dui)接模式(shi);
3)梳理(li)產品(pin)開(kai)發流程,構(gou)建產品(pin)開(kai)發“高速公(gong)路”;
4)梳理產(chan)品開發子流程(cheng),如(ru)評審流程(cheng)、試產(chan)流程(cheng)等;
5)梳理項目關鍵節(jie)點,對項目節(jie)點進(jin)行(xing)管控(kong);
6)設計項目(mu)(mu)監控(kong)機(ji)制,如(ru)項目(mu)(mu)周例會、項目(mu)(mu)周報;
7)技術人才能力培養。
三:改善效果
1)成功導入(ru)華為客戶;
2)開發周(zhou)期縮短(duan)30%,項目達成了(le)提升46%;
3)客(ke)戶滿意度(du)明顯提升;
4)培(pei)養了一(yi)批對接客戶的(de)專(zhuan)業技術人才;
5)沉淀(dian)了一套大客戶對接模式(shi)
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